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Experience Service:

We'll take it personally: our services.

Weiss Pharmatechnik » Service

Experience Service

If you have purchased a system from Weiss Pharmatechnik, you will experience not only safety but also exceptional service. Starting with sound, personal advice, from installation to commissioning to maintenance and repair to further after-sales services, Weiss Pharmatechnik is your dedicated partner for the support and maintenance of your solution. We are always there for you personally. 

Service request

For the Containment division:
+49 441 57054-110
service.pharma@weiss-technik.com
For the Stability testing division:
+49 7433 303 - 0
service.pharma@weiss-technik.com

icon Assembly and maintenance

Our life insurance for your system.

The systems from Weiss Pharmatechnik are safe, reliable, and durable. To keep it that way, we are available to you as a service provider. Whether installation, maintenance, or inspection – our highly qualified service personnel ensure the safe and economical operation of your system and thus extend its already long service life.  

 

icon Qualification and re-qualification

Our usual standard? The highest.

Qualification and re-qualification are an essential part of quality assurance within the Good Manufacturing Practices (GMP) of the pharmaceutical industry. Weiss Pharmatechnik offers all qualification and re-qualification services in order to ensure system functionality, product quality, and compliance. From design qualification to process qualification, we provide you with all steps of a professional qualification system. ...

icon Spare parts

Safety from stock.

Intelligent spare parts management is essential to ensure continuous operation. We therefore have a comprehensive spare parts warehouse in which we keep all standard spare and wear parts ready for you and deliver them overnight if required. It often makes sense to stockpile certain spare parts yourself. We will be happy to advise you in which cases this is advisable and how you can best implement stockpiling. 

icon Repair

When things do get stuck.

Even if it affects us personally: high-quality production and the best maintenance cannot always prevent defects from occurring or functionality from being restricted. In this case, our central operations management is available for you 24/7, and our agile service teams are usually on site within 24 hours. Thanks to the comprehensive range of tools in our service vehicles, prompt repair of your system is the absolute rule. 

icon RetroFit

There’s still room for improvement.

As a rule, Weiss Pharmatechnik systems remain in operation for 10 years and longer. It is therefore inevitable that the system will not always be up to date. It often makes sense to carry out a RetroFit

Contact and support
Personally there for you.

Support

For the Containment division:
+49 441 57054-110
service.pharma@weiss-technik.com
For the Stability testing division:
+49 7433 303 - 0
service.pharma@weiss-technik.com